One of the most pressing questions the financial planning and advisory practice firms must answer is how they will change and improve their service offering according to different digital client demands and segments. They should offer clients the digital tools and portal capabilities to enjoy better engagement levels with their relationship manager.
There is a growing recognition that the next generation coming into wealth will have different needs and expectations around service provision. They will want a different high-touch service level combined with digital that is enabled over the channel of their choice and…
